FREE P&P On All UK Orders Over £60.  Estimated shipping to Europe £13.50.

Our inventory is less than ideal due to global shortages, but we’re working hard to be back in stock of all product soon.

Thanks for your patience!

Everything you need to know about our shipping & returns policy

Goods are subject to availability. If a product is unavailable we will issue a credit within 48 hours.

If you are not 100% satisfied with your order or subsequent service, please contact our customer service team on (+44) 01228 404022. You have the right to raise complaints to the EU Online Dispute Resolutions Platform.

Cancellations can be made at any time before despatch. We offer a 14-day cooling off period from the date of shipping, during which time you can contact our customer service team on (+44) 01228 404022 or via email shop@jimshoredesigns.co.uk to arrange a collection, at your cost. You then have 14 days to return the goods to us at Enesco Limited, Brunthill Road, Kingstown, Carlisle, Cumbria, CA3 0EN. A full refund will be given once the goods have been received by Enesco. Faulty or defective goods will be collected and replaced at our cost. In accordance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

We will keep you informed of any changes to the expected despatch date.

Shipping Costs

International Shipping: Please note, there are temporary delays in shipments from UK into Europe which are out of our control.
We apologise if your delivery is delayed.

Orders to a UK address under £60 will be charged £3.95 carriage. Orders over £60 to a UK address will be shipped second class post with no delivery charge.

A next day service is available from Monday–Thursday only and will be charged at £4.95, order before 12pm for next day delivery to the UK mainland. For Northern Ireland, Aberdeenshire, the Scottish Highlands and Islands, the Isle of Man or the Isle of Wight, add an extra 24 hours and for Channel Islands it’s 3-4 days. If you choose this service after 12pm on a Thursday, Friday, Saturday or Sunday your order will not be guaranteed for despatch until the Monday.

Delivery costs will vary depending on the ship-to address and carton weight and will be applied at checkout, here is a rough guide:

Europe £13.50 for up to 20kg. From 1st January 2021, jimshoredesigns.co.uk will be delivering on a DDP (Delivery Duty Paid) basis to all European Union states customers (no extra cost to you).

Australia, Hong Kong, China and UAE from £10.50—£26 for 0.1—2kg, then from £47—£208 for 2.01kg and up

New Zealand and South Africa from £10.50—£26 for 0.1—2kg, then from £92—£443 for 2.01kg and up

Russia, Turkey and Canada from £10.50—£26 for 0.1—2kg, then from £67—£237 for 2.01kg and up

Rest of World from £10.50—£26 for 0.1—2kg, then from £102—£481 for 2.01kg and up

Unfortunately, we are not able to ship to the following areas at the moment:

Ascension Island, Caribbean Netherlands, Cyprus, India (Ladakh), Malta, New Zealand (Chatham Islands), Réunion, Spain (Balears Province, Las Palmas, Santa Cruz de Tenerife), Tristan da Cunha, U.S. Outlying Islands, United Arab Emirates, United States

If you’re located in United States please visit: www.jimshore.com

Once you have added your items, you will find our Shipping Rates Calculator at the bottom of your cart page. You can use this for exact delivery cost to your address.

Last Shipping Dates for Christmas 2021

UK Standard Delivery (3-4 working days) £3.95
Order by 12pm on Monday 20th December to get it in time for Christmas*
 
UK Mainland Next Day delivery £4.95
Available Mon-Thurs before 12pm
Order by 10am on Wednesday 22nd December to get it in time for Christmas*
 
European Delivery (3-5 working days) £13.50**
Order by Friday 10th December to get it in time for Christmas*
 
*If you're located in Northern Ireland, the Republic of Ireland, the Scottish Highlands, Aberdeenshire, the Channel Islands, the Isle of Man or the Isle of Wight, please allow an extra 24 hours for delivery.
**£13.50 charge for European delivery is estimated.
 
Although we’ll make sure to send your order on time, some deliveries may be delayed due to carrier backlogs which are out of our control. We are sorry if we’re late.

Returns

Goods are subject to availability. If a product is unavailable we will issue a credit within 48 hours.

If you are not 100% satisfied with your order or subsequent service, please contact our customer service team on 01228 404022. You have the right to raise complaints to the EU Online Dispute Resolutions Platform.

Cancellations can be made at any time before despatch. We offer a 14-day cooling off period from the date of shipping, during which time you can contact our customer service team on 01228 404022 or via email shop@giftgivingallwrappedup.co.uk to arrange a collection, at your cost. You then have 14 days to return the goods to us at Enesco Limited, Brunthill Road, Kingstown, Carlisle, Cumbria, CA3 0EN. A full refund will be given once the goods have been received by Enesco. Faulty or defective goods will be collected and replaced at our cost.

Please obtain and retain a proof of postage if returning your order. Failure to do so may result in your order not being refunded or replaced.

We will keep you informed of any changes to the expected despatch date.

Last updated 8th December 2021.