Frequently Asked Questions

Why should I buy from the Jim Shore website?

The number one reason, is that you are buying directly from the official distributor. We also back the items we sell on our site one hundred percent. Unfortunately, there are also many sites that sell counterfeit or unlicensed products. When you buy from, you have the peace of mind that you are receiving officially licensed Jim Shore items.

Where can I find Jim Shore items at local retail shops?

If the item you are looking for is not available on our site today please check back or alternatively you can also find Jim Shore items in many fine gift, department, and specialty shops around the world. Use this link to locate a shop near you…

If you are having other issues or purchased your item from another retailer, we advise that you contact them and they will hopefully be able to assist you.

I have a retail business and I would like to sell Jim Shore, how do I find out more information?

For more information on selling Jim Shore please call or send an E-mail to our Customer Service team.

When will my order be sent / shipped / posted?

If the stock is in our warehouse we will endeavour to ship the order the next working day. You will receive an email at the time of despatch.

Which countries do you ship to?

We ship worldwide but (excluding America) please click on this link for more details.

What is the tracking number for my order?

Overseas and overnight deliveries are tracked, you will get a tracking number in an email, other deliveries are made by Royal Mail by 2nd Class post.

Do you offer a gift wrapping service?

Yes, we offer a gift wrapping service at a charge of £5.00 per item. Gifts are wrapped in recyclable paper and a satin style ribbon with gift tag. Please leave your message for the gift tag in the message box provided.

Do you have any discount codes / offers available?

Please look for the current offers on our homepage banners.

My order was received damaged. How do I return it or get a replacement?

If you are unfortunate enough to receive a damaged item please contact our customer services. Our office hours are 8.30am–5.00pm Monday to Friday (GMT), where a dedicated member of staff can help you with your enquiry.

If you would prefer to speak with us our contact number is +44 (0) 1228 404022 or click this link to email us. 
Enesco Limited, Brunthill Road, Kingstown, Carlisle, Cumbria, CA3 0EN

About Rewards

Will I be notified when my points are added or cancelled?

A notification email will be sent to you for every action taken on your account. Please note that if your order is cancelled and refunded the points for this order will be deducted from your account

I have placed order before I've signed up to the programme, will points for this be added to my account?

To earn points for your orders you NEED to be signed up to the programme prior to purchase. Sign up here!

How do I spend my points?

To turn points into a reward, log into your account on the site, then click on the REWARDS ICON. The panel will show your current points and rewards — click REDEEM to get your reward. You can then click APPLY CODE to apply the £10 discount to the items in your cart automatically. Only one £10 reward may be redeemed per purchase.

Last updated 7th March 2022.