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Everything you need to know about our shipping & returns policy

Goods are subject to availability. If a product is unavailable we will issue a credit within 48 hours.

If you are not 100% satisfied with your order or subsequent service, please contact our customer service team on (+44) 01228 404022. You have the right to raise complaints to the EU Online Dispute Resolutions Platform.

Cancellations can be made at any time before despatch. We offer a 14-day cooling off period from the date of shipping, during which time you can contact our customer service team on (+44) 01228 404022 or via email shop@giftgivingallwrappedup.co.uk to arrange a collection, at your cost. You then have 14 days to return the goods to us at Enesco Limited, Brunthill Road, Kingstown, Carlisle, Cumbria, CA3 0EN. A full refund will be given once the goods have been received by Enesco. Faulty or defective goods will be collected and replaced at our cost. In accordance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

We will keep you informed of any changes to the expected despatch date.

Shipping

Orders to a UK address under £50 will be charged £3.95 carriage. Orders over £50 to a UK address will be shipped second class post with no delivery charge.

A next day service is available from Monday–Thursday only and will be charged at £4.95, order before 12pm for next day delivery to the UK mainland. For Northern Ireland, Aberdeenshire, the Scottish Highlands and Islands, the Isle of Man or the Isle of Wight, add an extra 24 hours and for Channel Islands it’s 3-4 days. If you choose this service after 12pm on a Thursday, Friday, Saturday or Sunday your order will not be guaranteed for despatch until the Monday.

Delivery costs will vary depending on the ship-to address and carton weight and will be applied at checkout, here is a rough guide:

Europe £10 for up to 200kg

Australia, Hong Kong, China and UAE from £10.50 for 0.1kg to £23.00 for 1.5kg and £104.00 for 200kg

New Zealand and South Africa from £10.50 for 0.1kg to £23.00 for 1.5kg and £213.00 for 200kg

Russia, Turkey and Canada from £10.50 for 0.1kg to £23.00 for 1.5kg and £129.00 for 200kg

ROW from £10.50 for 0.1kg to £23.00 for 1.5kg and £235.00 for 200kg

Returns

Goods are subject to availability. If a product is unavailable we will issue a credit within 48 hours.

If you are not 100% satisfied with your order or subsequent service, please contact our customer service team on 01228 404022. You have the right to raise complaints to the EU Online Dispute Resolutions Platform.

Cancellations can be made at any time before despatch. We offer a 14-day cooling off period from the date of shipping, during which time you can contact our customer service team on 01228 404022 or via email shop@giftgivingallwrappedup.co.uk to arrange a collection, at your cost. You then have 14 days to return the goods to us at Enesco Limited, Brunthill Road, Kingstown, Carlisle, Cumbria, CA3 0EN. A full refund will be given once the goods have been received by Enesco. Faulty or defective goods will be collected and replaced at our cost.

We will keep you informed of any changes to the expected despatch date.

Last updated 8th December 2017

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